Support levels for IT and developer tools

As-Is

Tableau does not actively monitor as-is tools for feedback and makes these tools available with no support. If you have any issues, you may ask for help on the Tableau community forums.

Community-Supported

Tableau will periodically review comments, requests and address feedback of Community-supported tools. If you have any issues, you may ask for help on the Tableau community forums or log any defects that you discover in the tool's issue tracker. Professional Services offerings may be available to support your needs; your Account Executive and/or Services Account Partner can assist with engaging Professional Service.

Tableau-Supported

Tableau provides support for potential defects, and for unmodified sample code that isn't working. For help with your code, submit questions and ask for help on the Tableau developer community forums or log any defects that you discover in the tool's issue tracker. If you are a Tableau customer, you can contact Tableau Support for assistance with errors in the sample code provided by Tableau. However, Tableau does not provide support for programs that customers create that use a specific tool. Professional Services offerings may be available to support your needs; your Account Executive and/or Services Account Partner can assist with engaging Professional Service.

The following support is provided for Tableau-Supported tools to customers across all Support and Success Plans, including Standard:

Topic

Details

Local or AD identity store
  • Troubleshoot break/fix or performance issues with Tableau Server local or Active Directory Identity Stores

Original tabcmd and tsm
  • Troubleshoot break fix for any commands

Embedding SSO (Trusted Auth, Guest, Default SSO)
  • Troubleshoot break/fix issues with:
    • Trusted authentication
    • Guest user access
    • Default SSO

Non-code embedding
  • Troubleshoot break/fix issues with:
    • Salesforce LWC
    • Sharepoint

Analytics Extensions Configuration
  • Troubleshoot break/fix issues specific to connection with:
    • TabPy integration
    • RServe integration

Embed share code generated in Tableau Server/Cloud for views, unmodified
  • Troubleshoot break/fix issues with using the code generated by Tableau

Identity Pool configuration (REST API)
  • Troubleshoot break/fix issues with identity pool configuration using REST API

Developer Support

Developer Support is offered to customers with Premier and Signature Success Plans, specifically targeting areas of the product that require some coding or developer expertise. This can include SSO/identity store configuration. Review the Developer Support page to learn about what Developer Support covers for Premier and Signature customers.