How can we help?

You can access the customer portal by selecting Customer Portal on our login page and using your Tableau account credentials to login. Step-by-step instructions can be found here.

You can find your product key in the Customer Portal, under the “My keys” section. At purchase and renewal, product keys are available in the customer portal at 15 days prior to the contract date, even if the order payment is processed and completed earlier. Step-by-step instructions can be found here.

Your portal administrator can add you to the Customer Portal using the instructions shown here. However, if you already have access, you can log in using your Tableau account credentials to customer.tableau.com.

Please contact your Tableau Administrator to request access to the Customer Portal, which will create your Tableau account. You can ask the admin to follow the instructions on how to add users here. For help in determining who your portal administrator is, please reach out to our customer support team at customerservice@tableau.com and include your Tableau sales order number and invoice with your email so we can make sure you get access as soon as possible.

To assign a key to a new user, portal administrators can follow the instructions here. To re-assign a key, first deactivate the key from its current machine (instructions here). The portal administrator can then assign the key to the new user by following the instructions here.

Your portal administrator is responsible for managing the licences and users in the portal. If you don’t know who your administrator is, your IT department or internal purchasing department should be able to point you in the right direction. If you’re still unsure, we are here to help!
Please send an email to our customer support team. Be sure to include your Tableau sales order number and invoice with your email so we can help you out as soon as possible.

Please log in to your Tableau account and navigate to the “Change email” tab on the top banner on the site ribbon. Please note that that you will need access to the current email inbox in order to complete the change. Please contact your dedicated sales representative, or you can email our customer support team.

Portal administrators can add new users to the portal by following these step-by-step instructions.

If you already have access to a Tableau Cloud site, you can log in to Tableau Cloud here.

Access to Tableau Cloud is managed by your Tableau Cloud site administrator. Please ask your internal site administrator to grant you access to your company’s site.
For help in determining who your site administrator is, please contact our customer support team at customerservice@tableau.com and include your Tableau Cloud site name (if you have it), sales order number and invoice with your email so we can make sure you get access as soon as possible.

Your Tableau Cloud credentials and Customer Portal credentials are not the same. Please contact your site administrator for assistance with your login information or use our login page to log in to each individually.

No, Tableau Public credentials are not the same as Tableau Cloud. If you need help with Tableau Public, please contact our Tableau Public team or or use our login page to log in to each individually.

For security reasons, we do not have access to your on-premises server site information. Please reach out to your server administrator, who will be able to assist with getting you access to the server site. If you’re unsure of who your server administrator is, please contact your internal IT department, who will be able to assist.