Community
Communicate with, engage and support your data enthusiasts
Community creates a network of users within your organisation who share enthusiasm for putting data at the centre of every conversation. This helps continue to drive adoption and learning around analytics and insights through collaboration and sharing. The Community workstream is focused on enabling user growth and evangelising analytics through communications, engagement activities and support.
Communications
You’ll establish internal communications and enablement resources to guide people in learning and usage. With a well-defined communications plan, you’ll proactively nurture the use of data and analytics across all skill levels, minimise the resources needed to answer common questions and bring together other Tableau users within the company.
This topic covers:
- Enablement intranet
- Blog and newsletter
- Discussion forums and chat
Engagement
You’ll create and nurture an environment for more productive, results-driven people to accelerate and reinforce the organisation’s vision for modern analytics. You may organise a variety of activities to cultivate your thriving user community – from internal user group meetings, knowledge transfer sessions and competitions to external community activities that plug into the larger, worldwide Tableau Community.
This topic covers:
- Internal activities – User group, champions’ group, admin group, lunch & learn, viz games, Tableau Day, analytics day
- External activities – Area Tableau user group, virtual Tableau user group, Tableau Public challenges, Tableau Community Forums, Tableau Conferences, Iron Viz competition
Support
You’ll put the appropriate processes in place to efficiently support your user base, removing obstacles to using data and analytics effectively. This includes defining a support escalation path, supporting users with traditional helpdesk support requests and external resources, and connecting people with peer-to-peer assistance, like mentoring.
This topic covers:
- Tableau champion development
- Peer-to-peer assistance
- External Tableau Community Forum
"The outcome of our internal user group has been to actually build a group of people who are working together, collaborating, sharing their skills and just sort of pushing each other forward."
