We're here to help!

We're here to help and we have some great resources to help you download our products. Start by taking a look at our download and installation page. If you are unable to resolve your issue, please contact our support team.

We maintain a repository of past versions of Tableau Desktop and Tableau Server on our alternative downloads site. If you can't find the specific version you’re looking for, please send us a note at customerservice@tableau.com.

We're always here to help you get the most out of Tableau. Get help quickly by submitting a support request. Our product experts are waiting for you!

Students and instructors at accredited academic institutions are eligible for free licences for Tableau Desktop. How cool is that? Visit our academic pages to learn more and request a licence.

Already own an academic licence? If you have a question or issue with your academic licence, feel free to contact our academic team at tft@tableau.com.

Let's face it, sometimes things happen. If you found a broken link, stale content or a typo, we'd love to hear from you. Please choose one of the aliases below, based on the section of the website where you encountered the issue. If you aren’t sure, please send us a note at website-content@tableau.com.

• Web content - About
• Web content - Community
• Web content - Learning
• Web content - Products
• Web content - Stories
• Web content - Support

The best place to start is to reset your tableau.com account password. If that doesn’t resolve the issue, please submit a help request and we'll get back to you as soon as possible.

If you were denied access to a specific page, please check to make sure you are logged in using your Tableau ID. Access the sign-in portal from the website's header. On rare occasions, you may have insufficient permissions to access a given page. It's also possible that the page was referenced by mistake in promotional materials. If you believe this is the case, please send us a note at website-content@tableau.com.

Brightcove, our video hosting provider, may be blocked within your network. You'll probably need to contact your IT department and check if your organisation's network is preventing video playback from Brightcove.

If this doesn’t resolve it, please refer to the list of domains and ports that should be enabled in order for videos to work and refer to the set of Brightcove system requirements. You may also want to try installing the latest version of Adobe Flash Player and ensure JavaScript is enabled in your browser.

As a last resort, you can always download the videos from each video detail page. Find the link labelled MP4 to download and watch them.

The most common error messages that you may receive while trying to access on-demand training videos are the following:

• 200, Stream not found
• The video connection was lost, please confirm that you are connected to the Internet. Error code: MEDIA_ERR_NETWORK