Depending on what type of licence you have, not renewing maintenance or subscriptions has different outcomes. If you are unsure of how your product is licensed, please reach out to your Tableau partner.
Subscription licences: When your subscription expires, your access to Tableau will be suspended after the subscription expiry date. For Tableau Cloud customers, access to your Tableau Cloud site will also be suspended. Further, Tableau cannot guarantee you will have access to any content published to Tableau Cloud, including any data input into the product.
Perpetual licences & maintenance: If your Tableau licences are perpetual, you may continue to use the product in perpetuity after your maintenance expires. You can continue to use the last available version while your maintenance is active indefinitely, but access to product upgrades and technical support will not be available without a current maintenance contract. If your maintenance expires without being renewed, you will need to purchase a new licence for access to the latest version of the software or technical support. If you opt not to renew, please keep a copy of the software as Tableau will not guarantee supporting the download in perpetuity.
Subscription licences give you access to Tableau over a set period of time and are available for all products and deployment options, from on-premises to fully hosted in the cloud. Maintenance is included in the price of a subscription licence, keeping you up to date and giving you access to Tableau’s ongoing product releases and support services at no additional cost.
For perpetual licences, maintenance is what gives you continued access to technical support and product upgrades. If you let your maintenance expire, you can continue to use Tableau but will lose access to technical support and product upgrades.
You will be notified by your reseller at least 90 days prior to your contract expiry unless otherwise specified with your reseller.
Pay by purchase order, cheque or wire transfer/EFT. Please work with your reseller on payment terms, policies and accepted forms of payment.
You can find the expiry date under Help > Manage product keys in Tableau Desktop, Tableau Server or Tableau Cloud.
You can also see when all keys on your account are expiring by logging into the Tableau Customer Portal.
Your maintenance or subscription quote will be provided to you by your reseller.
Subscription licences: Your access to the product will be suspended after the subscription expiry date. If you choose to reinstate after the expiry date, you will be reinstating from the date the payment is received.
Perpetual licences: Maintenance for Tableau perpetual licences must be renewed by the maintenance expiry date to to maintain access to support and retain the ability to update the licence to new Tableau versions. Late maintenance renewals for perpetual licences will not be accepted. It is critical to partner with your Customer Renewals Manager and transact on time when planning to renew the maintenance of perpetual licences. Before maintenance expiry, if there is any risk to completing your renewal order on time, please reach out to your Customer Renewals Manager.
To upgrade to the latest version of Tableau, please see our Product downloads and release notes page. To upgrade from Desktop Personal to Desktop Professional, please contact your Tableau partner to receive a quote for the difference in licence cost and pro-rated maintenance fees. To purchase additional licences, please contact your Tableau Partner to receive a quote.
There may be scenarios when a change in licence type is available to you. Please contact your Tableau Partner for more details, as there are licence conversion requirements.
You can download the latest version by accessing our product downloads and release notes page or through the Customer Portal using your current licence key. Please note, your account must be active and in good standing to be eligible to upgrade. If your organisation has centralised administration, please work with your internal licence administrator for access. If you have difficulty receiving the latest version of the software, check out our upgrade support pages for Desktop and Server. If you’re still having trouble, email your Tableau Customer Renewal Manager or email Customer Success.