In this first paper in a series of four, Frank explores how decisions are made. Equipped with an understanding of how this process works, decision-makers can apply their personal styles and objectives to ensure they are making decisions and formulating associated metrics that will help them achieve their goals.
In this series of papers, author and industry expert Frank Buytendijk examines the people side of business performance and business intelligence. They include:
- Fact-based decision-making, or is it? Take a close look at the process of decision making to ensure a rational, appropriate process is applied.
- What is the best methodology? Getting to double-loop learning. Understanding the right measurement methodology is essential to achieving your requirements.
- Number games: making sure metrics drive the right behavior. Why it’s important to use measurements that incent actions that benefit the organization as a whole.
- It’s the culture, stupid! Unless measurements are linked to an organization’s culture, the effect will be lost.
