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Navigating change in the Utilities industry with Visual Analytics

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COVID-19 is significantly impacting the future of the Energy and Utilities industry, accelerating changes in how consumers buy energy and water and their perceived value of that service.

Whilst Utilities seek to build long-term relationships with customers by giving them experiences and interactions that they truly value, most struggle to harness the rich customer data they already have. On top of this, the recent increase in customer calls to contact centres has resulted in longer waiting times, understaffing and agent fatigue.

Tableau enables you to unlock the value of your data with visual analytics, reducing call waiting times and enhancing the customer experience.

Watch to learn how Tableau can help you:

  • Increase efficiency through empowering your employees to drive real business impact with self-serve analytics
  • Optimise your customers experience through real-time analytics
  • Manage your Utilities data within an end-to-end platform

Check out the Visual Analytics for Industries series for more industry topics.

About the speaker

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Larry Dioneda

Principal Solution Engineer

Larry is a Tableau Solutions Engineer focused in the Communications, Media and Utilities industry. Based out of Melbourne and with 20+ years experience in IT, these days Larry gets a kick out of helping people see and understand their data in cool and interesting ways with Tableau! When not mashing up data in Tableau, Larry is a bit of a geek and enjoys playing with tech gadgets, mashing up music and tweaking his car…and not necessarily in that order.

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