Gartner’s Customer Survey Results: Software and Support Quality

We previously wrote a blog post on Gartner’s survey results from their recent reports around the 2010 Magic Quadrant for Business Intelligence Platforms. We looked at “Combined Customer Support and No Software Problems Score” and “Sales Experience Score”. This time, we’re looking more closely at “Combined Customer Support and No Software Problems Score”. There are 2 factors at play: percent of respondents encountering no problems with the software (the bars) and the average rating customers gave support (the line).

Elissa Fink

We previously wrote a blog post on Gartner’s survey results from their recent reports around the 2010 Magic Quadrant for Business Intelligence Platforms. We looked at “Combined Customer Support and No Software Problems Score” and “Sales Experience Score”. This time, we’re looking more closely at “Combined Customer Support and No Software Problems Score”. There are 2 factors at play: percent of respondents encountering no problems with the software (the bars) and the average rating customers gave support (the line).

Using the image above (created by Gartner not using Tableau's applications), you can compare "software quality" (again, the bars) to "support quality" (the line). It’s obvious there is little correlation between the two across all vendors.

Tableau customers are obviously pleased with both our software quality and support quality. We'll continue to make investments to make sure we continue to meet your expectations.

And thank you again to the customers who participated in the Gartner research; we can’t tell you how much we appreciate it.

To get a copy of each of the 3 Gartner reports, please go to here. And if you want more insight, attend the 2010 Gartner Business Intelligence Summit. It’s in Las Vegas, April 12-14 2010. Tableau will be there.








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