GovTech: Reporting Software Improves 311 Performance

This article originally appeared in Government Technology. View the original article here.

Summary: In 2007, the City of Pittsburgh made an investment in tracking data from 15 departments, but they found it difficult to make data-driven decisions without an easy way to view and share data. “Data without an opportunity to do something with it sits fallow,” says Chuck Half, Pittsburgh's innovation and performance manager. Half chose Tableau to generate performance reports and analyze the data more quickly through a centralized portal. The city has found it to be particularly useful with 311 reports, which need to be addressed within a certain period of time. Half says using Tableau helped foster a culture of transparency, internal focus and improved performance across the 15 departments.