Solutions
Deliver data-driven service
Drive greater customer satisfaction with data
Customers expect fast, seamless and personalized service
Delivering high-quality, personalized service requires agility and a data-driven strategy across your entire organization, from people to process to technology. Communications Service Providers (CSPs), like you, are turning to Tableau to transform their customer service.
Drive customer service success with a few simple steps
Drive contact center success with data
The extraordinary circumstances of the last two years created radical shifts in customer demands and expectations. To retain customers, stay competitive, and build brand loyalty, CSPs must make the customer experience their top priority. Empower your contact centers with data so they can respond more quickly, accurately, and intelligently, to deliver greater customer satisfaction.
Read the eBook
Connected contact centers driven by data
Bring all your data together in a single view, to give service agents the context and insights they need to provide an excellent customer experience.
Watch nowThe value of data-driven service
55% decrease in cost to serve
37% faster time to resolution
53% increase in average revenue per user (ARPU)
Accelerate transformation and build trusted relationships
Unify your teams, make smarter client decisions, and get better access to customer insights with Customer 360.
Communications and media analytics
Thrive in the always-on communications and media landscape. Use Tableau to immediately evaluate the success of campaigns, make programming decisions that deliver results, and find out who loves your content and why.
Data Culture
Unlock the power of your data—and your people–to move your metrics up and to the right. Equip everyone in your organization with the insights they need to be truly data-driven, and start tackling your most complex business challenges.