Today’s energy sector — from oil and gas to utilities and renewables — is rapidly transforming. Evolving business models have resulted in a hyper-focus on stakeholders across the value chain. To get ahead, utility companies need to meet the needs of suppliers, customers, communities, and employees with an agile, end-to-end platform that enables rapid innovation across your entire business.
Join us as we walk through various examples of how call center analytics has helped surface insights, close cases faster, prioritize users’ days, and overall drive efficiency for customers in the Energy and Utilities space.
Topics covered:
- Common pain points + customer solutions
- “Out of the box” offerings
- Custom-built customer success stories
Help your managers and agents make more informed decisions with Service Cloud Analytics. Gain visibility with prebuilt dashboards, and see case volumes, worker activity, data visualizations, and more.
